Yes, you can return unused items to us within 30 days of receipt of the delivery, provided they are in perfect condition.

You can easily and conveniently register your return via your user account:

1. Log in to your account.
2. Select the relevant order.
3. Click on "Request return" and follow the instructions.

Upon receipt and inspection of your return, we will refund the purchase amount to the payment method originally used.

The following items will not be accepted for return or exchange:

• Used, defective, and damaged items.
• Items that are no longer in their flawless original packaging.
• Incomplete items (missing components and packaging, etc.)
• Discounted items and items from the SALE category

Please note the following:

• The costs for return shipping are borne by the customer.
• For returns without defects (e.g., incorrect orders or items not to your liking), a flat fee of CHF 4.90 will be deducted. This allows us to continue offering fair prices and low shipping costs – even though returns involve effort and costs for us. Thank you for your understanding!

Register your return conveniently via your user account. Select the corresponding order and follow the instructions under "Request return". Once the registration is successful, you will receive a return slip by email, which you should please include with your return.

As soon as the goods arrive at our facility and have been inspected, we will refund the purchase amount – minus a processing fee of CHF 4.90 for returns without defects. You are responsible for the return shipping costs.

• Credits will be refunded to you in the same form as you paid for your purchase.
• If you ordered by invoice, please wait for the new invoice.
• Note on refunds: For returns without defects (e.g., in the case of incorrect orders or if you change your mind), a flat fee of CHF 4.90 will be deducted. This allows us to continue offering fair prices and low shipping costs – even though returns involve effort and expense for us. We thank you for your understanding!
• Shipping costs are not reimbursed for returns and exchanges.

Product Submission

• The customer bears the costs for shipping the defective product to Funwheel.
• The product should be well-packaged and shipped securely.
• Please fill out the form and include it with the shipment. Download Form

Shipping Address

Funwheel | Seepark 6 | 6362 Stansstad

Initial Inspection by Funwheel

• Once the product has been received by Funwheel, it will be inspected by the service department.
• Funwheel will then create a report on the defect and forward it to the manufacturer.

Decision on Warranty Claim

• The manufacturer will review the case and decide whether or not it constitutes a warranty claim.
• Funwheel advocates for the customer, but cannot make the final decision regarding the warranty claim.

Customer Notification

• Warranty claim: If the manufacturer recognizes the case as a warranty claim, they will cover the costs for the repair or replacement.
• No warranty claim: If it is not a warranty claim, the customer will receive a cost estimate for the repair.

Repair Duration

The duration of the repair depends on several factors:

• A repair can take anywhere from one week to a month or longer. If the repair takes longer than a week, it is often because Funwheel is dependent on spare part deliveries from the manufacturer.

Repair or Return

• Repair: If the customer wishes to proceed with the repair, the invoice must be paid in advance. Payment is made via paylink using the standard payment methods available in the Funwheel online shop.
• Return or disposal: If the customer does not wish to have the product repaired, they can have it disposed of by Funwheel free of charge or have it returned for a return shipping fee of 12.00 CHF.