If the delivered item does not meet your requirements, you can return it to us within 30 days of receiving the delivery. Once we have received and inspected the return, we will refund your money.

Send back the article

The following items will not be returned or exchanged:

• Used, defective and damaged items.
• Items that are no longer in their original packaging.
• Incomplete items (missing components and packaging, etc.)
• Discounted items and items from the SALE category

• Credits will be refunded to you using the same payment method you used for your purchase.
• If you ordered by invoice, please wait for the new invoice to be issued.
• Note on refunds: For returns without defects (e.g. incorrect orders or if the product is not to your liking), a flat fee of CHF 4.90 will be deducted. This helps us continue to offer fair prices and low shipping costs – even though returns involve effort and expenses for us. Thank you for your understanding!
• Shipping costs will not be refunded in the case of returns or exchanges.

Sending in the product

• The customer is responsible for the shipping costs when sending the defective product to Funwheel.
• The product should be well packed and securely shipped.
• Please fill out the form and include it with your shipment. Download form

Shipping address

Funwheel | Seepark 6 | 6362 Stansstad

Initial inspection by Funwheel

• As soon as the product arrives at Funwheel, it will be checked by the service department.
• Funwheel will then create a report about the defect and forward it to the manufacturer.

Decision on warranty claim

• The manufacturer will review the case and decide whether it is covered by warranty.
• Funwheel advocates for the customer but cannot decide on the warranty claim.

Information to the customer

• If the manufacturer recognizes the case as a warranty, they will cover the repair or replacement costs.
• If it is not a warranty case, the customer will receive a cost estimate for the repair.

Repair duration

The repair time depends on several factors:

• A repair can take from one week up to a month or longer. If the repair takes more than a week, it is usually because Funwheel is waiting for spare parts from the manufacturer.

Repair or return

• If the customer wants the repair, the invoice must be paid in advance. Payment is made via Paylink using the usual payment methods of the Funwheel online shop.
• If the customer does not want a repair, they can have the product disposed of free of charge by Funwheel or returned for a return shipping fee of CHF 12.00.